Awaiting Order Arrival

How long does it take to receive my order?

Our delivery time across India is typically 3–7 business days after dispatch. You’ll receive a tracking link once your order is shipped.

 

How do I track my order?

We send tracking details via WhatsApp and email once your watch is dispatched. You can monitor your shipment in real time using the provided link.

I haven’t received my order. What should I do?

Please allow up to 7 business days for delivery. If it's delayed beyond that, reach out to us through WhatsApp or our support page, and we’ll resolve it promptly.

Ordering & Payment

How do I place an order on WatchTown?

Simply browse our collection, choose your desired 7AA premium watch, and proceed to checkout. We’ve made the process fast and user-friendly.

What payment methods do you accept?

We accept UPI, debit/credit cards, wallets, and Cash on Delivery (COD) for selected pin codes.

 

Is my payment secure?

Yes, all transactions are 100% secure and encrypted through trusted payment gateways. Your details are never shared.

 

Do you provide order confirmation?

Yes, once your order is placed, you’ll receive an instant confirmation via WhatsApp and email with your order details.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After-Sales Support

What if I receive a wrong or damaged product?

We’re sorry! Please share an unboxing video with us on WhatsApp within 24 hours of delivery, and we’ll arrange for an exchange or refund.

 

Do you provide product warranty?

As these are replica luxury watches, we do not offer a manufacturer warranty. However, we ensure all watches are tested before shipping.

 

Can I get help after purchase?

Absolutely! Our customer support is available post-purchase via WhatsApp support and announcement channel, ensuring smooth after-sales service.

Refund & Exchange

Can I return or exchange my watch?

Yes—if the product is damaged or incorrect, we offer replacements. You must send an unboxing video as proof within 24 hours of delivery.

 

When will I receive my refund?

If eligible, refunds are processed within 5–7 business days to your original payment method after confirmation.

What are the conditions for refunds?

Refunds are only applicable in cases of damaged or wrong product delivery, supported by valid proof like an unboxing video.