Privacy Policy

Effective Date: May 02, 2025

At WatchTown, accessible from https://www.watchtown.in, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

🔐 1. Information We Collect

We may collect and process the following types of data:

  • Personal Information:
    Name, email address, phone number, shipping address, billing address.
  • Order Details:
    Products purchased, payment method (excluding card details), transaction ID, delivery tracking data.
  • Device & Usage Data:
    IP address, browser type, operating system, pages visited, and referring URLs for analytics.
  • Communication Data:
    When you contact us via WhatsApp, forms, email, or live chat.

🛒 2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide shipping and delivery updates
  • Improve website performance and customer experience
  • Send marketing offers (only with your consent)
  • Communicate regarding support or product updates
  • Prevent fraud and ensure website security

🤝 3. Third-Party Sharing

We do not sell or rent your data. We only share information with trusted service providers for:

  • Payments: Razorpay, Cash on Delivery partners (no card details stored)
  • Shipping: Courier partners for delivery and tracking
  • Analytics: Google Analytics or Facebook Pixel for improving marketing
  • Communication: WhatsApp or email automation tools for alerts

Each third-party provider is contractually obligated to keep your information confidential and use it only for the agreed purpose.

🧁 4. Cookies and Tracking Technologies

Our site uses cookies to:

  • Remember your preferences
  • Track browsing behavior for analytics
  • Customize offers and user experience

You can choose to disable cookies in your browser, but certain features of our website may not function properly.

📬 5. Marketing Communication

By subscribing to our WhatsApp Channel, newsletter, or placing an order, you may receive promotional messages from us. You can opt out at any time by:

  • Unsubscribing from email
  • Leaving the WhatsApp community
  • Contacting us directly at ubaidskms@gmail.com

🔒 6. Data Security

We implement the best industry practices to ensure your data is safe, including:

  • SSL encryption
  • Secure hosting
  • Limited access controls
  • Regular security audits

However, no online platform is 100% secure. We encourage you to take precautions and avoid sharing sensitive info via unprotected means.

👤 7. Your Rights

As a customer, you have the right to:

  • Access, update, or delete your personal data
  • Request a copy of your stored information
  • Opt-out of marketing at any time

To exercise your rights, contact: ubaidskms@gmail.com

🚨 8. Changes to This Policy

We may update this Privacy Policy as our services evolve. The updated version will be posted on this page with a revised date.

📞 Contact Us

For questions or concerns about this policy, email us at:
📧 ubaidskms@gmail.com
📍 WatchTown – India’s Premium 7AA Watch Store